New Skills Training in 2019: For Consumers

Consumers aiding services meet accreditation

It is a requirement of several national and Victorian quality and safety standards to partner with consumers. For example, Standard 2: Partnering with consumers in the new edition of the National Safety and Quality Health Service Standards (NSQHS) and the Safer Care Victoria Partnering in Healthcare Framework.

These standards and frameworks allocate an important role to consumers. It is important then for consumer representatives and leaders to have the skills and knowledge to participate effectively and aid the health services they are engaged with to meet accreditation and other requirements.

What do we offer?

This three-hour workshop has been designed to enhance the skills of consumer representatives to identify questions they can ask, and initiatives and tasks they could undertake to aid the health services they are engaged with to meet accreditation and other requirements.

The workshop will cover:

• What is accreditation?
• The national safety and quality standards (new edition)
• The Safer Care Victoria Partnering in Healthcare Framework
• Questions and tasks consumers can ask and undertake to support health services to meet accreditation and other requirements
• Best practice examples
• Sharing our experiences 

This workshop is ideal for health services’ Boards and consumer representatives engaged in health services’ governance committees, Community Advisory Committees; and quality and safety committees.

This workshop is currently offered as on-site training only.

On-Site Training

For groups of 10 or more, Health Issues Centre staff can deliver this workshop on-site at a location of your choosing. These can be held at any time, but are subject to staff availability.

The sessions are costed as a group fee, plus travel.

We encourage consumers and board members to seek funding from their health service to cover the cost of this training.

Corporate Governance for Consumers

It is a requirement of several national and Victorian quality and safety standards to partner with consumers in health services governance. For example, Standard 2: Partnering with consumers in the new edition of the National Safety and Quality Health Service Standards (NSQHS) and the Safer Care Victoria Partnering in Healthcare Framework.

It is important for consumer representatives and community leaders to have the skills and knowledge to participate effectively in governance. This workshop will help participants to understand the main principles of governance, familiarise themselves with the terminology, data and information used in governance, the need for stakeholder engagement and the ethics issues involved in corporate governance.

What do we offer?

This three-hour workshop has been designed to enhance the skills of consumer representatives to identify the main aspects of governance and be effective members of health services’ governance structures.  The workshop includes formal presentations, case studies, activities and time for participants to share their own experience in corporate governance.

This workshop is ideal for health services’ Boards and consumer representatives engaged in health services’ governance committees and Boards.

This workshop is currently offered as on-site training only.

On-Site Training

For groups of 10 or more, Health Issues Centre staff can deliver this workshop on-site at a location of your choosing. These can be held at any time, but are subject to staff availability.

The sessions are costed as a group fee, plus travel.

We encourage consumers and board members to seek funding from their health service to cover the cost of this training.

Training for peer support convenors/facilitators

Peer support is an acknowledged valuable support for people affected by chronic conditions. They get together, socialise, share their experiences and listen to experts who provide advice on the conditions and how to best manage them.  Peer support groups are usually established and facilitated by health service staff or people affected by the condition.  To effectively establish and maintain a peer support group require a specific set of skills and knowledge. Many facilitators struggle with issues of retention of members or how to motivate members to take active roles within the group.

What do we offer?

This workshop has been designed to enhance the skills of peer support facilitators to successfully establish, manage and maintain a support group.

The workshop will cover:

• Principles of peer support
• How to establish a peer support group?
• Diverse modalities of peer support
• How to manage and maintain a peer support group?
• Membership
• Delegation and succession plans
• Effectible engagement in peer support groups

This workshop is currently offered as on-site training only.

On-Site Training

For groups of 10 or more, Health Issues Centre staff can deliver this workshop on-site at a location of your choosing. These can be held at any time, but are subject to staff availability.

The sessions are costed as a group fee, plus travel.

We encourage consumers to seek funding from their health service to cover the cost of this training.

For more information

For more information or to book a session at your service, please contact Dr Tere Dawson on (03) 8676 9050 or via email at tere.dawson@hic.org.au with any queries.