New Skills Training in 2019: For Staff

The ‘how to’ of consumer engagement and co-production

It is a requirement of several national and Victorian quality and safety standards to partner with consumers. For example, Standard 2: Partnering with consumers in the new edition of the National Safety and Quality Health Service Standards (NSQHS) and the Safer Care Victoria Partnering in Healthcare Framework. And, although heath and community services are aware and acknowledged the need to partner with consumers, many struggle with the ‘how to’ or methodologies for engagement and co-production.

What do we offer?

This workshops aim to provide the skills and knowledge required to implement consumer engagement and coproduction in practice. The workshop offers a series of tools to identify the most effective methods of engagement and process for effective consumer engagement, including seldom-heard population groups.

The workshop will cover:

• Background to consumer engagement and coproduction
• New edition of the National Safety and Quality Health Service Standards (NSQHS)
• The Safer Care Victoria Partnering in Healthcare Framework
• Methods of consumer engagement
• Best practice examples
• Implementing consumer engagement and coproduction
• Monitoring and evaluation of consumer engagement

This workshop is currently offered as on-site training only.

On-Site Training

For groups of 10 or more, Health Issues Centre staff can deliver this workshop on-site at a location of your choosing. These can be held at any time, but are subject to staff availability.

The sessions are costed as a group fee, plus travel.

Engaging effectively with consumers in governance

Establishing Community Advisory Committees (CACs) has been one way in which health services have responded to the national safety and quality Standard 2: Partnering with consumers, especially in response to criterion 4: Partnering with consumers in organisational design and governance. Establishing and maintaining and effective CAC requires systems and structures established by the organisation and a specific set of skills for staff and consumer representatives.

What do we offer?

This three-hour workshop aims to develop the skills and knowledge among staff and consumers to work effectively as partners in formalised engagement structures such as CACs. The workshop will offer practical tools to establish and maintain CACs, develop CACs’ Terms of Reference for best practice and undertake monitoring and review of CACs.

This workshop is ideal for staff in charge of establishing and supporting a CAC and also for consumers engaged in a CAC. 

The workshop will cover:

• Effective committees
• Roles and responsibilities of CAC
• Succession plans and delegation
• Term of Reference
• Role of CAC Chair and Minute taker
• Effective reporting and accountability
• Monitoring and review

This workshop is currently offered as on-site training only.

On-Site Training

For groups of 10 or more, Health Issues Centre staff can deliver this workshop on-site at a location of your choosing. These can be held at any time, but are subject to staff availability.

The sessions are costed as a group fee, plus travel.

We encourage consumers to seek funding from their health service to cover the cost of this training.

The second edition of the National Safety and Quality Health Service Standards and the role of consumers in their implementation

The second edition of the national safety and quality standards allocates an important role to consumers in partnering with health services for the implementation of all standards. Standard 2: Partnering with consumers continues to be a cornerstone of the standards implementation.

What do we offer?

This three-hour workshop aims to look into the eight national standards and ascertaining where consumer engagement is required and how health services can work in partnership with consumers.  The workshop offers a series of self-assessment and evaluation tools and practical advice on how to partner with consumers.

The workshop will cover:

• The second edition of the national standards
• Partnering with consumers to meet each standards
• Standard 2: Partnering with consumers and its four criteria
• Case studies and examples
• Implementing consumer engagement
• Monitoring and evaluating consumer engagement

This workshop is currently offered as on-site training only.

On-Site Training

For groups of 10 or more, Health Issues Centre staff can deliver this workshop on-site at a location of your choosing. These can be held at any time, but are subject to staff availability.

The sessions are costed as a group fee, plus travel.

For more information

For more information or to book a session at your service, please contact Dr Tere Dawson on (03) 8676 9050 or via email at tere.dawson@hic.org.au with any queries.