Collaborative research project at the RACP
What was the project about?
We looked at the state of consumer engagement and patient centred care at the Royal Australasian College of Physicians (RACP) and considered ways to improve consumer engagement and patient centred practice at the College.
Who is our partner?
The Royal Australasian College of Physicians
How did we go about it?
- Literature review on best practice patient centred care and consumer engagement
- Content analysis of relevant College documents
- Consultations – online survey, 6 Board member interviews, 6 consultation workshops with physicians, two consultation workshops with consumers and a series of committee consultations
What was achieved?
The outcome of these consultations and literature review informed the development of a patient centred care and consumer engagement framework for the College and a series of strategies.
As of December 2016, the College has established a Council Working Party (read page 10 to 13) to communicate and implement the framework and strategies.
When did we do the project?
June 2015 – May 2016
For more information
Service providers’ views of community participation in Australia
This article reports the findings of a study conducted in South Australia about consumer participation, perceived benefits and factors that influence its implementation from the perspective of service providers.
The Ruby Project
At our Raising the Standard Forum, Goulburn Valley Health's presented their work on developing a supportive information guide with a family following a tragic event.
Professional perspective on involving patients in quality and safety
This article suggests that involving patients in developing quality indicators might help to include patient priorities in quality measurement.
Consumers Step Up program
A network of health consumers contributing their experience and knowledge to health care improvements.Find out more
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