Care Connect

What was the project about?

In response to new models of funding under the National Disability Insurance Scheme, Care Connect sought the advice and guidance of Health Issues Centre to assist with reviewing their consumer engagement policies and future work plan.   

A mentoring process was therefore established to provide feedback and guidance as the Consumer Engagement Coordinator and Care Connect’s Consumer Voice Committee worked on undertaking these organisational change processes. 

Who did we partner with?

Care Connect

How did we go about it?

Health Issues Centre:

• provided quarterly mentoring sessions with the Consumer Engagement Coordinator. These involved face to face meetings, emails and phone support
• reviewed policies and relevant documents such as the Consumer Engagement Policy and the Terms of Reference for the Consumer Voice Committee
• delivered a one-day training which included topics such as the evidence and rationale for consumer engagement and best practice in engaging consumers in organisational governance
• facilitated a planning day for the Consumer Voice Committee  which culminated with the development of a three-year work plan

What was achieved?

The Consumer Engagement Coordinator and the Consumer Voice Committee:

• reviewed their Consumer Engagement Policy and made the necessary changes in order to adapt to the new environment at CareConnect
• reviewed and updated the Terms of Reference for the Consumer Voice Committee to address the new requirements. For example, its relationship with the marketing unit and its promotional initiatives which would include consumer stories
• developed a strategic plan based on learnings from the training and planning sessions. 

When did we do the project?

January to July 2016

For more information

Tere Dawson