Negotiating Good Health

Hosted by the Health Services Liaison Association (HSLA), the Negotiating Good Health Conference will be of interest to anyone involved with complaints handling, alternative dispute resolution, quality improvement, consumers, risk managers, policy makers and those interested in diversity in health services. 

This conference presents great opportunities to enhance and build skills for you and your organisation to strengthen the consumer partnership.

Susan Biggar, Senior Manager, Health Issues Centre will be sharing her consumer experience of partnering with health services for quality improvement.  

And keep an eye out for her on the hypothetical complaints test session. Will the panel be able to handle it?